Department of Financial Services Letter


Dear Valued Insurance Customer,

We hope that this message finds you and your family safe and healthy.

These are difficult times. The New York Legislature and Department of Financial Services have been implementing emergency measures in an effort to protect insurance policyholders who have been hit with financial hardship because of the COVID-19 pandemic. Regulations they enacted apply to most insurance policies and include: the waiver of late fees; the prohibition on reporting negative data to credit reporting agencies; and the repayment of late premiums over a 12-month period.

If you have been impacted by this pandemic, this means help may be available.

• If you can demonstrate that you’re unable to make a timely premium payment due to financial hardship because of the COVID-19 pandemic, you may be able to pay such premium over a 12-month period.

• If your policy is financed through a premium finance agency, they may be required to provide a grace period before cancelling your policy for late payment of an installment if you can demonstrate financial hardship because of the COVID-19 pandemic. This grace period will be 60 days for a property/casualty policy; 90 days for a life insurance policy. You may be given a 12-month period to pay the missed installment, and the premium finance agency may not impose late fees or report you to any credit reporting agency or debt collector because of that installment.

You may prove hardship by submitting a written attestation to the insurance company or premium finance agency regarding your financial hardship resulting from the COVID-19 pandemic. The full text of the relevant regulations can be read here: https://www.biginy.org/nysdfs.

If you have any questions about this or your policy, don’t hesitate to contact our team or you can also call your insurance company billing department directly. We’re proud to continue helping you protect what matters most.

Stay safe,

A. Zeeman Company, Inc.

James Altman

Ronald Altman

Personal Insurance

Business Insurance

Life, Health, Disability & Long Term Insurance

I wanted to take the time to say thank you. Thank you for being more than an insurance agent. Over the past 35 years I have dealt with numerous insurance companies for business and personal needs and the respective agents have basically done what was asked or needed. When problems arose there was some intervention but ultimately it was left to me with the insurance companies to iron out the issues. You are different. A few months ago an incident and a detail with my coverage had painted me into a corner. I cannot think of any other agent I have dealt with in the past that would have stepped up to the situation and worked with me and the insurance company the way you did. Thank you, again. If I can provide a personal referral at any time, please don't hesitate to call. I look forward to many years of informed and professional coverage with you and your company. — John R. Proto